How to Send Bulk Messages on Whatsapp?
Last Updated: Do you know that 68 million Americans use Whatsapp at least a month? That’s why you need to engage with your customers on Whatsapp and provide them with your product/service details. However, it would be a bit hard for you to send messages one by one to customers on Whatsapp but don’t worry […]
How to Set Up Auto Reply in Whatsapp?
Last Updated: WhatsApp is used by more than 2 billion people in 180+ countries. It is free, simple, and easy to use. Therefore, many companies started using WhatsApp to reach out to their customers. However, it could be challenging to maintain a support team to be responsive consistently. Sometimes, your team can be too busy […]
How to Start Using Twitter for customer service
Last Updated: In this digital world, customers are turning to social media to access company services. In fact, it is estimated by Invesp that 33% of consumers would rather contact a company’s customer service via social media rather than by phone. Among the social channels, Twitter plays a major role in connecting customers and brands […]
Examples of Brands Providing Effective Twitter Customer Service
Last Updated: Almost 9 out of 10 customers said they would likely buy from a business that always replies. That’s why it’s essential to listen and respond to your customer queries especially on social media as that creates your brand image. If you are in the market looking for different ways by which you can […]
How to Auto-Reply to a Story on Instagram?
Last Updated: Do you know that 89% of consumers are likely to shop with a business that always replies? Thus you should always try and respond to your customers to increase your engagement with them. Instagram currently has 44 million users. When you post a story about a product, there are chances that there would […]
Zendesk Ticketing: Features and Is It Right for Your Business
Last Updated: Do you know there are more than 160,000 Zendesk paid accounts at the moment? Such a high number of users definitely makes Zendesk one of the best Helpdesk software. But is zendesk the right customer support tool for your business, considering its extensive features? Let’s find out by looking at some of the […]
Trengo Review – Pricing, Features, Reviews
Last Updated: So you’re looking for a tool to keep track of all of your customer interactions in one place? Trengo is definitely a great tool to check out. It is an all-in-one customer service platform that combines live chat, chatbots, and helpdesk features into a single app. However, is Trengo the best help desk for your […]
How to Setup Auto Instagram Comments?
Last Updated: It feels nice to have an adequate amount of Instagram followers. But it is challenging to remain responsive consistently. On top of that, when you do not reply to your followers’ comments, it can give the wrong impression. To overcome this, you can turn to auto Instagram comments. As the name itself reveals, […]
How to configure Zendesk Instagram Direct
Last Updated: After the Instagram Messenger API was released to businesses in 2021, customer support helpdesks like Zendesk, Amicusly, Freshdesk, etc have started integrating Instagram Direct Messaging. As these helpdesks help you with omnichannel support services, it is essential to be able to reply to your Instagram messages too from the same window. In this […]
3 Clever Ways to Add Chatbot for Your Website
Last Updated: Do you know that chatbots help 55% of businesses to generate high-quality leads? They nurture the leads by engaging clients with personalized messages throughout their journey. Chatbots even provide a quick resolution to your customers’ queries which scales up your customer experience. If adding Chatbot to your website is in your pipeline then […]