How to Auto-Reply to a Story on Instagram?
Last Updated: Do you know that 89% of consumers are likely to shop with a business that always replies? Thus you should always try and respond to your customers to increase your engagement with them. Instagram currently has 44 million users. When you post a story about a product, there are chances that there would […]
How to Setup Auto Instagram Comments?
Last Updated: It feels nice to have an adequate amount of Instagram followers. But it is challenging to remain responsive consistently. On top of that, when you do not reply to your followers’ comments, it can give the wrong impression. To overcome this, you can turn to auto Instagram comments. As the name itself reveals, […]
How to configure Zendesk Instagram Direct
Last Updated: After the Instagram Messenger API was released to businesses in 2021, customer support helpdesks like Zendesk, Amicusly, Freshdesk, etc have started integrating Instagram Direct Messaging. As these helpdesks help you with omnichannel support services, it is essential to be able to reply to your Instagram messages too from the same window. In this […]
How to Generate a Zendesk API Token
Last Updated: In case you are using Zendesk software and want to authenticate any incoming processes, then you need to use application programming interface (API) token. Actually, for integrations, you can use the Zendesk API token as part of two-factor authentication. So, learn all the following details about Zendesk API from this article. Benefits Of […]
How to Create View for Zendesk Closed Tickets
Last Updated: Zendesk by default closes a ticket after 4 days of it being set as solved. However, you can choose the days from 1-28 or even disable it but still, after 28 days it will close the ticket and you won’t be able to view it. If you are facing this issue and want […]
How to set up Zendesk Slack integration
Last Updated: If you also find how to set up Zendesk Slack integration a complex task, don’t worry we will make it simpler for you. For those who wish to enhance their customer support, integrating Slack with Zendesk support can greatly clarify the process. With Slack integration, you can establish a smoother experience, as no […]
How Export Tickets From Zendesk Without an Enterprise Plan
Last Updated: If you are looking for steps to export tickets from Zendesk without an enterprise plan then you are at the right place. Here we have curated some easy steps that will assist you in exporting your tickets. Benefits of Exporting Tickets Steps to Export Zendesk Tickets Drawbacks of Zendesk Meet Amicusly, The Best […]
How to Create Zendesk NPS and CSAT Surveys
Last Updated: As per a report, 83% of customers would trust the recommendations from the people they know. Customers usually recommend a product when they are self-satisfied, and an NPS score can help you get the customer satisfaction report. A CSAT checks loyalty and how likely a customer would recommend your product. The higher the CSAT […]
How to Maximize Your Zendesk Answerbot
Last Updated: If you are using Zendesk for your customer support services including the knowledge base, then, you should know the ways to maximize the Zendesk answer bot to make the best out of it. But how to do that? If you are wondering the same thing, then this article is for you. It includes […]
How to Work With Pre-built Zendesk Dashboards?
Last Updated: Did you know that 90% of Americans use customer service as a factor in deciding whether to do business with a company or not? This proves how vital it is to understand your customers’ behavior and provide them with the best service. Helpdesks usually provide reports which allow you to build an impression […]