How to Create Zendesk Triggers?

Last Updated:  Usually, you use triggers to make your workflows more efficient. They are defined to run automatically when certain conditions are met. Zendesk offers the ability to generate triggers that you can use to perform various automated tasks. In fact, you can use Zendesk chat triggers to even send automated replies to your customers […]

How To Install and Work With Zendesk Knowledge Capture App?

Last Updated:  A knowledge capture system takes the information from your employee’s minds and organization’s documents and stores it in the knowledge base. It’s a great tool that helps you manage your knowledge base and update it automatically. Zendesk also provides a knowledge base capture app that manages your data and allows your agents to search […]

How to Use Automatic Tagging in Zendesk

Last Updated:  Let’s quickly ride through one of the major features of the ticketing system called Automatic Tagging. It includes –   Benefits Of Automatic Tagging Steps On How to Use Automatic Tagging in Zendesk Why Zendesk Is Not The Best For Automatic Tagging Meet Amicusly, The Best Zendesk Alternative Benefits Of Automatic Tagging 1. […]

How to Setup Zendesk Out of Office Response System

Last Updated:  One of the key aspects of a customer support system is to reply to user requests quickly and with helpful answers. When your agents are available, they obviously respond. But what happens when your agents are busy? Or When a user wants to access your support system on holidays or when there is […]

How to Obtain Gorgias API Key?

Last Updated:  An Application programming interface key allows software programs to interact with each other. They are typically used to track and control how an API is used. API keys can also be used as a unique identifier and provide a secret token for the authentication process. If you use Gorgias and want to know […]

How to Use Zendesk Search and Advanced Search?

Last Updated:  There are tons of new tickets every day in any business. CRM software will sort and store them in its database. But what if you want to locate a ticket for a particular customer? This is when a search bar can help you. It provides quick results on the basis of the keywords […]

How Does Zendesk Merge Tickets

Last Updated:  One of the major features of a help desk is the ticketing system that is used to handle your customer requests. But sometimes users send multiple tickets for reasons such as to get your attention, to resolve their issue quickly, etc. In situations like this, merge tickets will be very useful. Here, we […]

How To Maximize Your Knowlege Base With Zendesk

Last Updated:  Did you know 51% of customers prefer support through a knowledge base?  A knowledge base is a portal through which your customers can self-serve themselves. It provides quick and insightful knowledge against queries raised by your consumers. It usually consists of the following topics: FAQs “How to do” videos Articles Troubleshooting Guide Company […]

How to Add Ticket Types To Zendesk

Last Updated:  Zendesk is a software specially built to help your customer support team. It allows you to store customer complaints in the form of tickets. These tickets can further be categorized into 4 different pre-set ticket types: Service Request Ticket Incident Ticket Problem Ticket Change Request Ticket Zendesk is one of the most used […]