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How to Use Facebook Messenger Customer Service

messenger customer service

Last Updated:  Are you an eCommerce business owner having your presence on Facebook? Then this article will help you learn about how to effectively use Facebook Messenger for customer service. We suggest you read till the end to achieve a better customer satisfaction rate and scale your business. Facebook Messenger customer service According to a […]

Ways To Perform WhatsApp Ecommerce Integration

Last Updated:  Gone are the days when you tell your customers to send an email or fill out a contact form. With the massive growth in the eCommerce experience, customers want to get things done fast. As per Hubspot research, 90% of consumers rated receiving a response within 10 minutes as important and very important. […]

What is Whatsapp Business API?

Last Updated:  As per a report, 33% of users prefer Whatsapp as they don’t have to wait longer to resolve their queries. That’s why you should have a Whatsapp marketing and customer support strategy to scale your business. If you want to increase customer experience through Whatsapp then you should have Whatsapp business API which […]

How to Broadcast Messages on Whatsapp?

Last Updated:  Do you know there are 2 billion monthly active users on Whatsapp? That’s the reason you should have a Whatsapp marketing and customer support strategy for your business. Although, it can be time-consuming to handpick every customer and message them personally. Thus creating a broadcast list on Whatsapp allows you to send messages […]

How to Integrate Whatsapp into Your Website?

Last Updated:  Do you know, that showcasing your Whatsapp number on your website can get you 27% more sales leads? This will help you provide personalized assistance to your customers and retain them for a more extended period. If you are looking for steps to integrate your website with Whatsapp then you are at the […]

How To Get WhatsApp Business Verification Done?

Last Updated:  WhatsApp is used by 2 billion people around the world. However, these are individual users operating it for personal use. WhatsApp has another platform dedicated to business people. You can use it to reach out to your customers easily. But, to gain confidence with your buyers, you need to get your business verified […]

How to Schedule a Message on Whatsapp?

Last Updated:  As per reports, Whatsapp currently has 2 billion active users worldwide, an apparent reason why you should have a Whatsapp marketing strategy. Though you might miss out on potential clients if you message them during work hours, thus scheduling and sending promotional messages after the work hour would help. In this post, we […]

How To Use Zendesk Canned Responses The Right Way?

Last Updated:  Zendesk canned responses (or macros) are the best way to automate your responses to customer service requests, increasing your customer service response time and boosting your team’s productivity as well. But these Zendesk automated responses can also ruin the customer experience if not used the right way! In this guide, we will help […]

How to Set Up Auto Reply in Whatsapp?

Last Updated:  WhatsApp is used by more than 2 billion people in 180+ countries. It is free, simple, and easy to use. Therefore, many companies started using WhatsApp to reach out to their customers. However, it could be challenging to maintain a support team to be responsive consistently. Sometimes, your team can be too busy […]