Help Desk Performance Metrics: Indicators That Matter
Last Updated: “Customer service shouldn’t just be a department, it should be the entire company.” -Tony Hsieh Are you someone who diligently tries to improve your customer offering day by day? That’s great (and you are gonna win!). We are here to lead you through the Help Desk performance metrics which you should focus on […]
What Exactly Is An Internal Help Desk Ticketing System?
Last Updated: An internal help desk ticketing system is a streamlined solution for managing internal support requests within an organization. Also known as an internal trouble ticket or support ticket system, it efficiently tracks, prioritizes, and resolves issues, enhancing internal IT support. Explore the best internal help desk software for free, ensuring smooth operations with […]
Why Companies Should Convert Employees Into Brand Advocates [Survey]
Last Updated: 8 in 10 people use social media at work. Employee downtime is bad for an organization, isn’t it? Maybe yes or no. Yes, social media can distract people from work but it can also be an opportunity for a company to get more referral leads if the company converts its employees into brand […]
Employee Advocacy: Why is it Important For Your Business?
Last Updated: Admit it or not, consumer trust in branded content is decreasing. Research states that 77% of US consumers believe that trusting what companies say and do has become more difficult in recent years. So how do you go about establishing trust with your customers? Employee advocacy can be one of the most effective […]
How to Choose the Right Help Desk for Your Small Business
Last Updated: So, business is booming, and you have a backlog of orders to fulfill, queries to clear, and inventory to restock? We get it; at times, it may be an overwhelming experience. If you own one of those small-to-medium businesses (SMB), it might be the perfect time to hire a small business help desk […]
Virtual Assistant vs Chatbot- 10 Key Differences!
Virtual Assistant vs Chatbot Last Updated: There is absolutely no debate when it comes to artificial intelligence taking the world by storm. Many organizations are trying to go the AI way by deploying chatbots and virtual assistants to their websites and applications. In fact, according to a report by CNBC, “75-90% of queries are projected […]
How Much Does a Chatbot Cost?
Last Updated: You’ve heard so much about chatbots. They can do this; they can do that. You’ve been told chatbots can improve ROI; chatbots can reduce churn rate, they can improve customer retention and so many other things. You get it. It’s a technology trending globally, so it has some merit behind its popularity. But […]
Call Center RFP Template – The Important Questions You Should Ask!
Last Updated: According to Loopio, “Companies respond to an average of 150 RFPs per year”. In the business world, call center outsourcing RFP is a common tool. Despite being so common, a call center proposal often confuses some business professionals when it comes to choosing the questions to ask in the RFP. However, you don’t […]
5 Call Center Benefits for Business That’re Too Good to Ignore
Last Updated: Being a business owner, you already know the importance of good customer support. And as your business scales, the need to have a dedicated customer support system becomes paramount. Customers need to have their queries quickly resolved, whether during pre-sales or post-sales, but it can become overwhelming for a business to handle all […]
5 Benefits of Integrated Call Center Solutions
Last Updated: If you are a call center manager, meeting Service Level Agreement (SLAs) is probably your biggest challenge right now. The pandemic may have exposed some major shortcomings in your operations and fixing them quickly- and in the most cost-effective way- is critical. But for the uninitiated, Service Level is nothing but the number […]