5 Top Remote Collaboration Tools for Customer Service Teams
Last Updated: Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking their workflows to allow greater flexibility in their employees’ work schedules. This trend of […]
How to Improve First Time Fix Rates to Achieve Higher Customer Satisfaction
Last Updated: Here’s an easy, low-cost way to increase average order size and improve customer retention: solve customer problems in the first attempt. The advantages are many: Lower operating costs, Better upselling opportunities Better customer satisfaction, and Revenue growth. There are many ways to measure and improve your first-time fix or resolution rate, from automated […]
Knowledge Base: Key to Customer Delight and Better Customer Support
Last Updated: A study by Harvard Business Review found that 65% of customers expect a resolution to their issue at the first contact. Why? Because in an increasingly busy world, your customers don’t wish to wait for a day or two for you to either pick up their phone call or reply to their email. […]
7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service
Last Updated: Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results in higher customer satisfaction rates. A significant proportion […]
Best User-generated Content Tools/Websites For 2024
Last Updated: User-generated content is one of the most powerful marketing strategies that can bring leads to your business. Why? Because consumers rely on user-generated content. Seventy percent of consumers place peer recommendations and reviews above professionally written content. Seems like user-generated content offers a more genuine buying experience to consumers than the content provided […]
5 Omnichannel Marketing Strategies for Your E-commerce Business in 2024
Last Updated: Say the word e-commerce and the average Millennial cannot help but think about brands like Amazon. It wouldn’t be a stretch to say that this brand is almost synonymous with shopping online. It is no coincidence that Amazon is also one of the top spenders worldwide in terms of marketing. In fact, they […]
Liveagent vs Zendesk Comparison: Is There a Clear Winner?
Last Updated: Confused between LiveAgent and Zendesk? With so many different features available for each platform, choosing the right help desk and ticketing software for your business can be difficult. In this guide, let’s compare two of the most popular customer service solutions available in the market and see which one is best for your […]
8 Effective Ways of Finding Micro/ Nano Influencers on Instagram
Last Updated: Finding Instagram influencers to collaborate with your small business can be a difficult task, especially with over 1 billion active monthly Instagram users. However, with a proper system to find the right people, you can develop an efficient influencer marketing plan to help your company grow. This step-by-step guide will show you how […]
Help Scout vs. Zendesk: Which Tool Is Better for Support?
Last Updated: If you’re looking for a tool that can help streamline the customer support process, there are two popular options: Help Scout vs. Zendesk. Both of these products are great at what they do, but which one is best for your team? To make things easier, we’ve included a quick overview highlighting the key […]
How Chatbots Can Be Your Email Marketing Weapon
Last Updated: There is a new contender in the running for the title of ‘most effective marketing tool’ in the world: chatbots. Depending on whom you ask, people now claim that the current favorite, email, is in its sunset years. However, given that email marketing has been around for more than 40 years now, it […]