Key Customer Retention Strategies That Work Like a Charm for your E-Commerce Store
Last Updated: Gartner Group says that 20% of your existing customers will bring in 80% of your future revenue. Bain and Company mention that attracting new customers is 5 to 25X more expensive than retaining old ones. These two statistics paint two clear pictures, a) more sales come from existing customers as opposed to new, […]
Zendesk Shopify Integration – Easy Step-by-Step Guide!
Last Updated: Zendesk has always been a favorite customer support tool for Shopify store owners. To be precise, it is currently used by more than 14000+ stores. So, if you also are interested in integrating Zendesk into your Shopify Store, this post is for you! Because here you will get answers to all of the […]
How to Setup a Functional Help Desk
Last Updated: Whether you’re looking to scale your business or simply looking to ramp up your customer support game, you’ll have to rely on a help desk. It could be that you already have a help desk setup, but it keeps leaving you asking for more. Wherever you stand in your business endeavors, setting up […]
7 Ways to Automate Customer Service for Ecommerce That Work!
Last Updated: Do you ask yourself how you can improve customer service on your eCommerce site? A customer service automation tool could be exactly what your team needs. The truth is, that most e-commerce businesses have numerous customer service tasks that can be easily automated since they are mostly repetitive and labor-intensive. Fortunately, the market is […]
9 Help Desk Software Migration Tips
Last Updated: Help desk software migration can seem to be a challenging and intimidating task. As a result, many businesses often step back, fearing it as a complicated, expensive, and time-consuming process. Help desk software migration needs a lot of things to be taken into consideration. But this fear should not stop you from making […]
Top 10 Yotpo Alternatives & Competitors You Need To Know!
Are you looking for Yotpo Alternative? Then you are in the right place. Yotpo is a popular review app that enables you to collect detailed customer reviews through automated review emails, SMS, or their reviews widget. This enables you to better understand your customers by capturing unique customer insights via targeted feedback. But for those […]
How to Select the Best Ecommerce Helpdesk for Your Store?
Last Updated: As your eCommerce business grows, dealing with the large number of support tickets that come in every day can become overwhelming for your customer service team. That’s why having an effective help desk system becomes so important. However, the market is flooded with Helpdesk platforms, each of which is designed for different business […]
Top 10 Free Helpdesk for Shopify in 2025 [Tried and Tested]
Last Updated: When customer queries come from multiple channels, you take the chance of dropping the ball somewhere, if you don’t possess a help desk for your Shopify store to deal with them all in one place. Setting up a help desk solution is one of the most important decisions you can make as an […]
How to Select the Best Third-party Call Center Services Company?
Last Updated: Setting up an in-house call center can be a good idea if you run an established business and have a lot of time and money to spare. But if you comprise a small business, outsourcing customer service to a good third-party call center services company would be an effective option for you. In […]
Top Customer Service Trends for 2024 and Beyond!
Last Updated: Every few years, customer service trends evolve, but 2021 is likely to see unprecedented and revolutionary changes.This year, we will likely see a renewed push towards customer empowerment. In other words, brands will no longer decide where the interaction happens; the customer will be in complete control of that. There will also be […]