How to Send Bulk Messages on Whatsapp?
Last Updated: Do you know that 68 million Americans use Whatsapp at least a month? That’s why you need to engage with your customers on Whatsapp and provide them with your product/service details. However, it would be a bit hard for you to send messages one by one to customers on Whatsapp but don’t worry […]
10 Best Apps for Zendesk to Make Your Life Easier in 2024
Last Updated: Many businesses have been using Zendesk to facilitate customer support and streamline internal processes. With numerous apps to choose from, the Zendesk app marketplace is itself filled to the brim. With so many options available, choosing the best Zendesk apps can overwhelm a budding entrepreneur and even a seasoned business head. Apart from […]
10 Best BigCommerce Live Chat Apps in 2025
Last Updated: If you are looking for a BigCommerce Live Chat App for your business, you are at the right place. According to stats published by icmi.com, 53% of customers prefer live chats before calling company support, and live chat has the highest customer satisfaction rate of 73% with 92% of conversions. So with the […]
Steps To Utilize WhatsApp Business API: WhatsApp eCommerce
Last Updated: Do you know over 1.2 billion users use Whatsapp in a month? With users increasing rapidly on Whatsapp, e-commerce businesses are integrating it evermore. Whatsapp business API enables small and medium size businesses to advertise their products to customers. Other than advertising, some businesses use it as customer support and solve their customers’ […]
5 Knowledge Base SEO Tips Every Ecommerce Needs to Follow
Last Updated: As an e-commerce business owner, there may be days when you encounter multiple tickets from different customers for the exact same issue. You may even be able to quickly resolve them, thanks to the many years of experience you and your team have. However, if the issue were a large-scale one, affecting hundreds […]
5 Omnichannel Marketing Strategies for Your E-commerce Business in 2024
Last Updated: Say the word e-commerce and the average Millennial cannot help but think about brands like Amazon. It wouldn’t be a stretch to say that this brand is almost synonymous with shopping online. It is no coincidence that Amazon is also one of the top spenders worldwide in terms of marketing. In fact, they […]
Help Desk Performance Metrics: Indicators That Matter
Last Updated: “Customer service shouldn’t just be a department, it should be the entire company.” -Tony Hsieh Are you someone who diligently tries to improve your customer offering day by day? That’s great (and you are gonna win!). We are here to lead you through the Help Desk performance metrics which you should focus on […]
Call Center RFP Template – The Important Questions You Should Ask!
Last Updated: According to Loopio, “Companies respond to an average of 150 RFPs per year”. In the business world, call center outsourcing RFP is a common tool. Despite being so common, a call center proposal often confuses some business professionals when it comes to choosing the questions to ask in the RFP. However, you don’t […]
3 True & Tested Referral Marketing Software Tools in 2024
Last Updated: Managing a referral program can be a time-consuming affair, but it is well worth the effort to attract new customers at a low cost. Research shows that referral leads convert 30% better than leads collected from other marketing channels. While this is already quite significant, you can get even better results by making […]
15 Best Live Chat Apps for Shopify in 2024!
Last Updated: Customers today value the convenience of online shopping, but they also value personal and instant interactions. As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer live chat to other options such as email, phone, and social […]