How to Schedule a Message on Whatsapp?
Last Updated: As per reports, Whatsapp currently has 2 billion active users worldwide, an apparent reason why you should have a Whatsapp marketing strategy. Though you might miss out on potential clients if you message them during work hours, thus scheduling and sending promotional messages after the work hour would help. In this post, we […]
How To Use Zendesk Canned Responses The Right Way?
Last Updated: Zendesk canned responses (or macros) are the best way to automate your responses to customer service requests, increasing your customer service response time and boosting your team’s productivity as well. But these Zendesk automated responses can also ruin the customer experience if not used the right way! In this guide, we will help […]
How to Send Bulk Messages on Whatsapp?
Last Updated: Do you know that 68 million Americans use Whatsapp at least a month? That’s why you need to engage with your customers on Whatsapp and provide them with your product/service details. However, it would be a bit hard for you to send messages one by one to customers on Whatsapp but don’t worry […]
How to Set Up Auto Reply in Whatsapp?
Last Updated: WhatsApp is used by more than 2 billion people in 180+ countries. It is free, simple, and easy to use. Therefore, many companies started using WhatsApp to reach out to their customers. However, it could be challenging to maintain a support team to be responsive consistently. Sometimes, your team can be too busy […]
How to Auto-Reply to a Story on Instagram?
Last Updated: Do you know that 89% of consumers are likely to shop with a business that always replies? Thus you should always try and respond to your customers to increase your engagement with them. Instagram currently has 44 million users. When you post a story about a product, there are chances that there would […]
Zendesk Ticketing: Features and Is It Right for Your Business
Last Updated: Do you know there are more than 160,000 Zendesk paid accounts at the moment? Such a high number of users definitely makes Zendesk one of the best Helpdesk software. But is zendesk the right customer support tool for your business, considering its extensive features? Let’s find out by looking at some of the […]
How to Setup Auto Instagram Comments?
Last Updated: It feels nice to have an adequate amount of Instagram followers. But it is challenging to remain responsive consistently. On top of that, when you do not reply to your followers’ comments, it can give the wrong impression. To overcome this, you can turn to auto Instagram comments. As the name itself reveals, […]
How to configure Zendesk Instagram Direct
Last Updated: After the Instagram Messenger API was released to businesses in 2021, customer support helpdesks like Zendesk, Amicusly, Freshdesk, etc have started integrating Instagram Direct Messaging. As these helpdesks help you with omnichannel support services, it is essential to be able to reply to your Instagram messages too from the same window. In this […]
Drift Review – Pricing, Features, Reviews
Last Updated: So you’re looking for all-in-one customer service software that will help you improve your workflows and customer experience. Drift is unquestionably one of the most popular customer service / marketing platforms on the market. However, the market is flooded with customer support platforms, each of which is tailored to specific business needs. To make […]
Top 8 Novochat Alternatives & Competitors You Need To Know!
Last Updated: Discover essential Novochat alternatives, shape your customer support strategy, and provide diverse options for effective communication solutions in this dynamic market landscape. You are running an eCommerce business and want to employ Novochat, a chat marketing solution, but you are unsure if it is the right one for your business. Then, you can […]