How To Enable And Use Zendesk Markdown? [Easy Steps]
Last Updated: Zendesk Markdown is a markup language that you can use to easily format text in Zendesk. Not only that, you may add links and images as well. Doesn’t it seem like a really useful feature? Of course, it is. You can use this feature to make your reply presentable to your customers. So, […]
How To Enable Skill-Based Ticket Routing In Zendesk?
Last Updated: Do you know, 89% of consumers are more likely to make another purchase from your store after a positive customer service experience? Thus, the incoming tickets should be assigned to your best or most skilled agents so that they provide an insightful resolution to the query. If you use Zendesk and want to […]
How To Generate Freshdesk API Key – A Step-By-Step Guide
Last Updated: You need an API key to migrate to or from Freshdesk and Freshservice platforms. Freshdesk APIs pertain to Representational State Transfer (REST) categorization of plain JSON media types. Using the API key, you can transfer your whole customer and company data from one helpdesk to Freshdesk and vice versa. If you are quizzed […]
How To Setup Zendesk Close Ticket Without Notification
Last Updated: Are you using Zendesk as a customer support software for your eCommerce business? Read this article thoroughly as we are discussing how to close customer tickets without sending notifications. Continue to read to learn to set it up in easy steps. Table of contents: Benefits Of Zendesk Ticket Notification Steps To Enable Zendesk […]
10 Best Narvar Alternatives & Competitors You Need To Know!
Last Updated: Do you know the e-commerce return rate ranges from 8% to 88% across different industries? That’s the reason you should have strong return management software in your store. If you are planning to integrate or looking for Narvar competitors then you are at the right place. Here we have added the 10 best […]
Target Messaging 101: Everything You Must Know
Last Updated: Do you know, 45% of clients would prefer a brand if they receive an SMS through them? This shows the power of target marketing, if you use other platforms like email, social media, etc. you can see new customers coming in. In this guide, we have added some fresh information about target messaging […]
JivoChat Vs Tidio – Which One Is Right For Your Business?
Last Updated: JivoChat Vs Tidio JivoChat and Tidio offer messenger services that you can use for your business to deliver omnichannel support to your customers. However, you cannot subscribe to both software. So, the question remains – JivoChat or Tidio, which one is a better fit for your business? To help you, we are going […]
Best Helpdesk Workflow Examples To Automate Your Helpdesk
Last Updated: Do you know, the cost of manually solving a ticket is $22, whereas solving 22% of the tickets using helpdesk automation will cost you $0? Thus, the helpdesk workflow automation assists you in saving costs on manual labor and saves time. You can use various helpdesk methods, automating workflows to save time and […]
Jivochat vs Zendesk
Last Updated: 41% of customers prefer live chat over other mediums of support channels. According to another survey, 90% of customers mentioned that an ‘immediate response’ from a company is pertinent. That’s why it is necessary to adopt a live chat or chatbot support system in your business. If you are looking for one, then […]
Knowledge Base Designing 101: A Complete Guide On How To Design A Knowledge Base
Last Updated: Do you know, 51% of customers prefer technical support through a knowledge base? The sole reason for you to read this guide “knowledge base design 101” and build an impactful knowledge base. Here we will guide you well on what a knowledge base must include, its benefits, and so on. The content in […]