How to Create Zendesk Triggers?
Last Updated: Usually, you use triggers to make your workflows more efficient. They are defined to run automatically when certain conditions are met. Zendesk offers the ability to generate triggers that you can use to perform various automated tasks. In fact, you can use Zendesk chat triggers to even send automated replies to your customers […]
How to Disable Freshdesk Automations Before Migration?
Last Updated: Customer support automation provides fast responses, a great way to delight your customers. Automation also helps in day-to-day tasks such as ticket forwarding, updating the knowledge base, filling training gaps, and many more which reduces a lot of burden off your shoulder. If you are using Freshdesk and want to migrate your tickets […]
How To Install and Work With Zendesk Knowledge Capture App?
Last Updated: A knowledge capture system takes the information from your employee’s minds and organization’s documents and stores it in the knowledge base. It’s a great tool that helps you manage your knowledge base and update it automatically. Zendesk also provides a knowledge base capture app that manages your data and allows your agents to search […]
Freshdesk Vs Intercom: Which One Is Best For You?
Last Updated: Did you know that every dollar a company invested in CRM software gave them an average of $8 in ROI? This stat proves the importance of integrating with CRM software. Freshdesk and Intercom are two helpdesk software that can streamline your business. However, choosing between them is difficult as they are features loaded. […]
Freshdesk Vs ServiceNow Comparison Of Their Features
Last Updated: Freshdesk Vs ServiceNow Here, we are comparing two software where one is a helpdesk (Freshdesk) and another is a service desk (Service Now). Basically, a helpdesk is designed to help you easily set up a customer support center and provide a good experience to your users. Whereas a service desk focuses more on […]
Free Zendesk Training For Customer Service Agents
Last Updated: Zendesk training for customer service agents is crucial if you want to leverage one of the most powerful helpdesk software in the customer service industry to its fullest. To ensure you make the best use of Zendesk, it’s essential that your customer service agents are thoroughly trained in how to navigate and utilize […]
Crisp Review – Pricing, Features, Reviews
Last Updated: So you’re looking for all-in-one customer service software to improve your workflows and customer experience. Crisp is without a doubt one of the most popular customer service platforms available. However, the market is flooded with Helpdesk platforms, each of which is designed for different business requirements, complicating your decision. We also understand how […]
Freshdesk Vs Hubspot – Which One Is Best For You?
Last Updated: Freshdesk vs. Hubspot The customer experience is everything. Choosing the right customer service software is very important in every business. Today we compare two customer service solutions — Freshdesk and HubSpot — to help you make the best choice. Freshdesk and Hubspot both are considered top in the market. But for business owners […]
15 Customer Communication Tools to Engage Your Audience
Last Updated: Communication is key. Be it amongst colleagues or between customers and sales person, communication can help improve your overall appeal. Customer communication is the path to improved Customer Relationship Management (CRM). There is nothing that a one-to-one conversation cannot solve! If you are a budding marketer, you would be wondering what communication tools […]
eCommerce Live Chat: Why You Need It + 7 Top Tools
Last Updated: Without any doubt, Covid-19 took the shopping experience to an entirely new level. It changed everything, including how companies interact and transact with their customers, which now happens most often digitally. As a result, live chat eCommerce has become more prevalent recently. If you’re unfamiliar with the term — chat eCommerce is a […]