How To Set Up Zendesk Automatic Ticket Creation

Last Updated:  Are you looking for how to enable automatic ticket creation using Zendesk? Hop on, we are discussing exactly the same here today. Firstly, why do you need an automated ticket creation setup? An automated ticket creation system can help speed up your customer support process through its AI-enabled tools and features. You can […]

How to Obtain Gorgias API Key?

Last Updated:  An Application programming interface key allows software programs to interact with each other. They are typically used to track and control how an API is used. API keys can also be used as a unique identifier and provide a secret token for the authentication process. If you use Gorgias and want to know […]

Freshservice Review – Pricing, Features, Reviews

Last Updated:  Let’s get right to the point. Here are the two main use cases: You can improve customer communication by sharing information in real time, such as schedules, tasks, and updates. Collaborate with colleagues from various locations without fear of losing important information. Freshdesk should be on your radar if you’re an organization looking […]

Zendesk Light Agents – Permissions and Limitations

Last Updated:  In other words, Zendesk light agents are kinda spectators with a limited and small internal role they can perform to assist the support agents that deal with the customers. However, the Zendesk Light Agents feature is not available in Zendesk Fundamental and Suite Team plans. Plans with this feature are as follows: Suite […]

How to Use Zendesk Search and Advanced Search?

Last Updated:  There are tons of new tickets every day in any business. CRM software will sort and store them in its database. But what if you want to locate a ticket for a particular customer? This is when a search bar can help you. It provides quick results on the basis of the keywords […]

How Does Zendesk Merge Tickets

Last Updated:  One of the major features of a help desk is the ticketing system that is used to handle your customer requests. But sometimes users send multiple tickets for reasons such as to get your attention, to resolve their issue quickly, etc. In situations like this, merge tickets will be very useful. Here, we […]

How To Maximize Your Knowlege Base With Zendesk

Last Updated:  Did you know 51% of customers prefer support through a knowledge base?  A knowledge base is a portal through which your customers can self-serve themselves. It provides quick and insightful knowledge against queries raised by your consumers. It usually consists of the following topics: FAQs “How to do” videos Articles Troubleshooting Guide Company […]

How to Add Ticket Types To Zendesk

Last Updated:  Zendesk is a software specially built to help your customer support team. It allows you to store customer complaints in the form of tickets. These tickets can further be categorized into 4 different pre-set ticket types: Service Request Ticket Incident Ticket Problem Ticket Change Request Ticket Zendesk is one of the most used […]

Spiceworks Help Desk Review

Last Updated:  If you are on a tight budget or simply do not have the need for a dedicated expensive IT help desk/support tool, a free help desk software platform may be a good fit for your company. Spiceworks is a free solution for setting up an IT help desk without breaking the bank. The […]

Freshdesk vs Zoho Desk Feature Comparison

Last Updated:  Zoho Vs Freshdesk Freshdesk and Zoho desk are service desk software. Both are considered top in the market. But for business owners like you, it is a contemplating situation where you have to choose one application, Freshdesk or Zoho that best suits your needs. Well, to help you we are going to compare […]