Customer Support Knowledge Base: Best Practices in 7 Steps

Last Updated:  Ruby Newell-Legner, a customer satisfaction expert, says that, “It takes 12 positive customer experiences to make up for one negative experience.”  Imagine your customer is trying to reach you for a query or dispute, and you aren’t accessible or fast enough to attend to their concerns? It would leave a negative impact on […]

Using Zendesk Internal Knowledge Base? Here Are the Pros and Cons

Last Updated:  Sharing of knowledge is a building block so fundamental and essential to business growth that it is often overlooked. Companies rarely have an efficient way of disseminating information, and when they do, it often hampers team productivity and output. The answer? Setting up a knowledge base like Zendesk’s internal knowledge base. Why Is […]