15 Best Freshdesk Apps to Supercharge Your Support

Last Updated:  Customer service is a major customer touchpoint that matters. After setting up your Freshdesk account and getting your customer support agents ready, you might have realized the need to upgrade Freshdesk’s native customer support functionality. Fortunately, several apps in the Freshdesk marketplace can supplement your support agents to enhance the efficiency of your […]

eCommerce Live Chat: Why You Need It + 7 Top Tools

Last Updated:  Without any doubt, Covid-19 took the shopping experience to an entirely new level. It changed everything, including how companies interact and transact with their customers, which now happens most often digitally. As a result, live chat eCommerce has become more prevalent recently. If you’re unfamiliar with the term — chat eCommerce is a […]

10 Best Apps for Zendesk to Make Your Life Easier in 2024

Last Updated:  Many businesses have been using Zendesk to facilitate customer support and streamline internal processes. With numerous apps to choose from, the Zendesk app marketplace is itself filled to the brim. With so many options available, choosing the best Zendesk apps can overwhelm a budding entrepreneur and even a seasoned business head. Apart from […]

18 Knowledge Base Examples That Get It Right

Last Updated:  As the world is becoming increasingly impatient, there is a demand for quick and easy solutions. The internet is full of information, and people don’t like to scrape through immense databases to find what they are looking for. What’s the solution? Knowledge bases, of course! The internet is growing by the second. At […]

Zendesk vs Intercom: The Ultimate Comparison

Last Updated:  Selecting an ideal helpdesk software that suits your business needs is critical for the success of your customer support. In this article, we will directly compare two customer service providers—Zendesk vs Intercom, to help you evaluate what would work best for your business. Let us start with the basics. What is Zendesk? Since […]

Zendesk Pricing: What Will It Cost You, And Is It Worth It?

Last Updated:  Zendesk, a multi-billion dollar SaaS company, dons a massive set of CR?M features. We reckon you have already come across the requisites and benefits of this software. However, the not-so fine-tuned price points of this CRM could get blurred, given multiple plans with complicated Zendesk suite pricing bars. Continue reading to find out […]