How Does Zendesk Merge Tickets

Last Updated:  One of the major features of a help desk is the ticketing system that is used to handle your customer requests. But sometimes users send multiple tickets for reasons such as to get your attention, to resolve their issue quickly, etc. In situations like this, merge tickets will be very useful. Here, we […]

How To Maximize Your Knowlege Base With Zendesk

Last Updated:  Did you know 51% of customers prefer support through a knowledge base?  A knowledge base is a portal through which your customers can self-serve themselves. It provides quick and insightful knowledge against queries raised by your consumers. It usually consists of the following topics: FAQs “How to do” videos Articles Troubleshooting Guide Company […]

How to Add Ticket Types To Zendesk

Last Updated:  Zendesk is a software specially built to help your customer support team. It allows you to store customer complaints in the form of tickets. These tickets can further be categorized into 4 different pre-set ticket types: Service Request Ticket Incident Ticket Problem Ticket Change Request Ticket Zendesk is one of the most used […]