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15 Best Customer Service Training Resources and Ideas

Last Updated:  Consumers know that they are entitled to excellent service. You may think that having customer support agents is enough to offer outstanding assistance. On top of that, the role seems clear – they just have to help and guide the users. However, it is easier said than done. That’s why providing employee customer […]

A Beginner’s Guide to Help Desk Automation

Implementing Helpdesk automation to ensure timely and dependable services for your customers is paramount. This approach in your service desk workflow provides your business with the capability to achieve this efficiently. Helpdesk AI is designed to offer faster services and reduce the workload of your customer service agents so they can concentrate on difficult tasks. […]

5 Reasons to Hire Experienced Customer Service Representatives

Last Updated:  Did you know there are 93% chance of customers repeating their purchases from the same company if they have an excellent customer support service experience? As per the stat mentioned above, the key to happy customers has to be your customer support executives. Now, most companies hire inexperienced college freshers as their customer […]

Why Is A Customer Service Knowledge Base The Ultimate Self-Service Resource?

Last Updated:  Did you know that 91% of customers prefer an online knowledge base over any other customer support? In today’s fast-paced world, everyone wants answers to their question with just a click. Customers would just prefer to search for their query and solve it rather than get on a call with your customer support. […]

5 Top Remote Collaboration Tools for Customer Service Teams

Last Updated:  Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking their workflows to allow greater flexibility in their employees’ work schedules. This trend of […]

How to Improve First Time Fix Rates to Achieve Higher Customer Satisfaction

Last Updated:  Here’s an easy, low-cost way to increase average order size and improve customer retention: solve customer problems in the first attempt. The advantages are many: Lower operating costs, Better upselling opportunities Better customer satisfaction, and Revenue growth. There are many ways to measure and improve your first-time fix or resolution rate, from automated […]

Knowledge Base: Key to Customer Delight and Better Customer Support

Last Updated:  A study by Harvard Business Review found that 65% of customers expect a resolution to their issue at the first contact. Why? Because in an increasingly busy world, your customers don’t wish to wait for a day or two for you to either pick up their phone call or reply to their email. […]

7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service

Last Updated:  Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results in higher customer satisfaction rates. A significant proportion […]

How to calculate the average response time? 3 Methods to know

Last Updated:  The time taken to respond to a customer’s query is quite crucial for a customer’s overall experience. In fact, according to a report from Comm1000, “71% of consumers (age 16 – 24) believe that a quick response from your service team can drastically improve their customer experience.” If your response times are not […]