A Comprehensive Guide on Knowledge Management Portal
Last Updated: According to a survey, 49% of employees find it difficult to locate necessary files and information related to their company. Thus, a knowledge base portal stores all your company’s essential documents and information in one place, making it easier for your employees to find. If implementing a knowledge management portal is in your […]
Top 4 WhatsApp Agent Platforms in 2025 [Tested & Tried]
Last Updated: WhatsApp is undoubtedly the most popular social messaging platform with over 2 billion unique users worldwide. So it’s a no-brainer that your customers are already using WhatsApp, and it would be a great idea to interact with your customers over WhatsApp. But WhatsApp has its own limitations – you can only connect up […]
7 Powerful WhatsApp Automation Use Cases
Last Updated: WhatsApp from Meta is a free messaging, video-calling, and social networking app that is most popularly used and includes powerful Automation features. It’s used in more than 180 countries and by over 2 billion people. With the launch of the WhatsApp Business API, businesses can now deliver a personalized customer experience. And what […]
10 Best Customer Service Automation Software For Your Business
Last Updated: Do you know that 77% of customers are willing to pay more if they receive an excellent customer support experience? Customer support should be insightful and quick so that your customers don’t have to wait too long. Automating customer support can help you quickly attend to and solve customer queries. It even handles […]
How to Start Using Twitter for customer service
Last Updated: In this digital world, customers are turning to social media to access company services. In fact, it is estimated by Invesp that 33% of consumers would rather contact a company’s customer service via social media rather than by phone. Among the social channels, Twitter plays a major role in connecting customers and brands […]
Examples of Brands Providing Effective Twitter Customer Service
Last Updated: Almost 9 out of 10 customers said they would likely buy from a business that always replies. That’s why it’s essential to listen and respond to your customer queries especially on social media as that creates your brand image. If you are in the market looking for different ways by which you can […]
How to configure Zendesk Instagram Direct
Last Updated: After the Instagram Messenger API was released to businesses in 2021, customer support helpdesks like Zendesk, Amicusly, Freshdesk, etc have started integrating Instagram Direct Messaging. As these helpdesks help you with omnichannel support services, it is essential to be able to reply to your Instagram messages too from the same window. In this […]
15 Best Customer Portal Software in 2025
Last Updated: Are you a great entrepreneur looking to provide your customers with the best customer service? Confused about which customer portal software to use for it? As it would be a long process to choose it on your own, we are here to help you in the decision process by providing the list of […]
How to use WhatsApp for customer service
Last Updated: When hearing WhatsApp, what comes to your mind first? The common answer is a chatting app. But, many people use it as a customer service to scale their support to the next level. WhatsApp is one of the most used social media apps and it currently has almost 2 billion active users. So, […]
How to set up instagram automatic reply messages
Last Updated: Are you wondering what Instagram automatic reply is and why do you need it? This is exactly what we are covering in this article here. We know that you have your business set up on multiple channels including social media platforms like Facebook, Instagram, etc. And we also know that you must have […]