15 Must-know Gorgias Integrations to make the best use of the platform!
Last Updated: Do you want to make the best use of Gorgias help desk? There are many Gorgias integrations that can help you achieve that. Gorgias is the e-commerce helpdesk that helps you achieve your ultimate CX goals of enhanced customer-customer care interactions through its impeccable line of support products. Gorgias integration brings all the […]
8 Tools to Help You Scale Your eCommerce Customer Support
Last Updated: Things keep changing inevitably for growing eCommerce brands—especially when you scale. One moment, your entire customer service process is running smoothly. The next thing you know, you’ll need to fine-tune processes. Once you begin to scale, a finely balanced system starts to wobble. It can put your brand in danger of drifting from […]
Top 8 Free Help Desk Ticketing Software for Small Businesses
Last Updated: Do you know that the average cost per minute for handling a ticket is $1.60? As a small business owner, this may consume a significant portion of your budget. That is where a free helpdesk ticketing software can be of assistance. With a free helpdesk ticketing system, you would be able to streamline […]
11 Must-know Help desk Performance Metrics to Measure in 2025!
Last Updated: Every business wants to provide the best services and make its users happy. To do that, you need to keep your customer support performance up to the industry standard. Modern users expect quick and effective service. In a Helplama survey, we discovered that a significant proportion – 45% of consumers broke business relationships […]
Top 7 Helpdesk Automation Software to Boost Performance
Last Updated: Ever wondered why helpdesk automation software is essential for your business? Generally speaking, these are the main reasons: Cut down response time. Improve agent productivity. Better customer experience. Keeping aside all this, your business can directly benefit with 22% of your tickets solved at no cost if you adopt an automation desk. Well, […]
Top 10 Customer Service Outsourcing Companies [Pros, Cons, Pricing]
With over 45% of companies planning to outsource their customer service since the pandemic, many businesses are in search of top customer service outsourcing companies. You also must have ended up here in the search of the same. Even though cost reduction is the main motive behind outsourcing customer service, there are also a handful […]
7 Ways to Automate Customer Service for Ecommerce That Work!
Last Updated: Do you ask yourself how you can improve customer service on your eCommerce site? A customer service automation tool could be exactly what your team needs. The truth is, that most e-commerce businesses have numerous customer service tasks that can be easily automated since they are mostly repetitive and labor-intensive. Fortunately, the market is […]
How to Select the Best Ecommerce Helpdesk for Your Store?
Last Updated: As your eCommerce business grows, dealing with the large number of support tickets that come in every day can become overwhelming for your customer service team. That’s why having an effective help desk system becomes so important. However, the market is flooded with Helpdesk platforms, each of which is designed for different business […]
10 Best Free WordPress HelpDesk Plugins for Customer Support
Last Updated: If you have an online store or a business, your site needs a Helpdesk Support system to make customer interaction seamless and productive. At the initial stage of your virtual business, opting for a SaaS solution may not be a good idea, provided the expenses involved. In that case, you can try WordPress […]
Top 10 Free Helpdesk for Shopify in 2025 [Tried and Tested]
Last Updated: When customer queries come from multiple channels, you take the chance of dropping the ball somewhere, if you don’t possess a help desk for your Shopify store to deal with them all in one place. Setting up a help desk solution is one of the most important decisions you can make as an […]