Intercom vs Help Scout Comparison: Which Is the Best for You?
Last Updated: If you’re looking for the right customer service solution for your company, choosing between Help scout vs Intercom can be difficult. Well, we’ve got you covered. In this guide, let’s compare two of the most popular customer service solutions available in the market and see which one is better for your business: Intercom […]
How to Generate a Zendesk API Token
Last Updated: In case you are using Zendesk software and want to authenticate any incoming processes, then you need to use application programming interface (API) token. Actually, for integrations, you can use the Zendesk API token as part of two-factor authentication. So, learn all the following details about Zendesk API from this article. Benefits Of […]
How to Create View for Zendesk Closed Tickets
Last Updated: Zendesk by default closes a ticket after 4 days of it being set as solved. However, you can choose the days from 1-28 or even disable it but still, after 28 days it will close the ticket and you won’t be able to view it. If you are facing this issue and want […]
7 Best eCommerce Help Desk Software In 2025
Last Updated: Customer service is the key to any business no matter what industry you are in. But ecommerce is one of those industries where shoppers often contact you for multiple reasons, be it order status, tracking, shipping, returns, exchanges, and many more. So if you are in ecommerce, you need help desk software to […]
How to set up Zendesk Slack integration
Last Updated: If you also find how to set up Zendesk Slack integration a complex task, don’t worry we will make it simpler for you. For those who wish to enhance their customer support, integrating Slack with Zendesk support can greatly clarify the process. With Slack integration, you can establish a smoother experience, as no […]
Custom Field Migration to Zendesk, Freshdesk, and Jira
Last Updated: It is inevitable to transfer a huge amount of customer data from one helpdesk to another when you expand and grow your business. Doing it all manually is definitely a daunting task. But the good news is that there are custom field migration tools available to ease this tiresome data migration process. And […]
How Export Tickets From Zendesk Without an Enterprise Plan
Last Updated: If you are looking for steps to export tickets from Zendesk without an enterprise plan then you are at the right place. Here we have curated some easy steps that will assist you in exporting your tickets. Benefits of Exporting Tickets Steps to Export Zendesk Tickets Drawbacks of Zendesk Meet Amicusly, The Best […]
How to Create Zendesk NPS and CSAT Surveys
Last Updated: As per a report, 83% of customers would trust the recommendations from the people they know. Customers usually recommend a product when they are self-satisfied, and an NPS score can help you get the customer satisfaction report. A CSAT checks loyalty and how likely a customer would recommend your product. The higher the CSAT […]
Steps to Manage Zoho Desk Help Center Portal Access
Last Updated: If you are also confused about how to manage the Zoho desk help center portal address, don’t worry, you are at the right place. Managing help center permissions can simply help your customers in tracking, submitting, and view their tickets. Let’s quickly ride through the article to understand further details like – Benefits […]
How to Maximize Your Zendesk Answerbot
Last Updated: If you are using Zendesk for your customer support services including the knowledge base, then, you should know the ways to maximize the Zendesk answer bot to make the best out of it. But how to do that? If you are wondering the same thing, then this article is for you. It includes […]